At Basic Book Keeping, we are committed to providing high-quality books and educational resources that help our customers improve their financial knowledge and skills. Your satisfaction is important to us, and this Refund Policy outlines the terms and conditions under which refunds may be requested, processed, and issued.
1. General Refund Guidelines
We understand that occasionally a customer may need a refund or exchange. Our goal is to ensure the process is clear, fair, and transparent.
Refund requests must be submitted within 30 days of the purchase date.
Products must be in their original condition, unused, and include all original packaging and materials.
Digital products or downloadable content are non-refundable once accessed or downloaded, unless there is a technical issue preventing access.
We reserve the right to deny refunds if the above conditions are not met.
2. Refund Eligibility
A purchase may be eligible for a refund if:
The product arrived damaged or defective
The product delivered does not match the description on our website
There was an error in billing or payment processing
To ensure timely processing, please provide a detailed explanation and any supporting documentation, such as photos of a damaged product, when requesting a refund.
3. How to Request a Refund
To request a refund, please follow these steps:
Contact our Customer Support team via email or phone:
Provide your order number, date of purchase, and the reason for the refund request.
Our team will review your request and respond within 3–5 business days with instructions.
If a physical product needs to be returned, follow the instructions provided for shipping the item back to us. Customers are responsible for the cost of return shipping unless the item was damaged or incorrect.
4. Refund Processing
Approved refunds will be processed using the original payment method.
Refunds may take 5–10 business days to appear on your account, depending on your financial institution.
In some cases, partial refunds may be issued if the product has been partially used or the condition is not fully compliant with our policy.
5. Exchanges and Replacements
In certain situations, customers may prefer an exchange or replacement rather than a refund. Exchanges may be requested for:
Incorrect items received
Defective or damaged products
Please contact our Customer Support team to initiate an exchange. We will provide instructions on returning the original item and sending the replacement.
6. Non-Refundable Items
Some products and services are not eligible for a refund, including:
Digital downloads or online courses once access has been granted
Promotional or discounted items, unless defective
Gift cards
Please check the product description carefully before purchase.
7. Customer Support
Our team is dedicated to providing clear guidance and support throughout the refund process. If you have any questions, concerns, or need assistance with a refund or exchange, please reach out to us:
Address: 2187 Rue Scott, Montréal, QC H4M 1T1, Canada
We aim to respond promptly and ensure your experience is as smooth and hassle-free as possible.
8. Policy Updates
Basic Book Keeping reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage customers to review this page periodically to stay informed of our refund practices.
